Refund/Return Policy
Refund & Return Policy
Effective Date: August 2026
At Bent Oak Outdoors, we take pride in building dependable, American-made lighting equipment designed for hunters, first responders, farmers, mechanics, and anyone who works or plays after dark. If you experience an issue with your order, we're here to help.
Shipping Responsibility
Once your order has been processed and accepted by the shipping carrier, Bent Oak Outdoors is not responsible for lost, stolen, delayed, or mis-delivered packages.
We will gladly assist you in filing claims or locating a shipment whenever possible; however, we cannot refund or replace merchandise that has been lost, stolen, or delivered incorrectly by the carrier.
Please verify that your shipping address is complete and accurate before submitting your order. We recommend shipping to a secure location whenever possible.
Returns
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return, your item must be:
- Unused and in new condition
- In its original packaging
- Include all original accessories
- Accompanied by proof of purchase
Returns that do not meet these requirements may not be accepted.
Starting a Return
Before returning any merchandise, please contact us by email for a Return Authorization.
Email: bentoakoutdoorsinfo@gmail.com
Approved returns should be shipped to:
Bent Oak Outdoors
209 S. Grand Ave.
McRae, AR 72102
Please do not send merchandise back without first contacting us. Unauthorized returns may be refused.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing components
contact us as soon as possible at:
We'll evaluate the situation promptly and work with you to make it right.
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale items
- Gift cards
- Custom or special-order products
- Any item showing signs of use or modification
Exchanges
If you'd like a different product, color, or size, the quickest solution is to return the original item (once approved) and place a new order.
Refunds
Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
- Up to 10 business days for Bent Oak Outdoors to process your refund.
- Additional time for your bank or credit card company to post the credit to your account.
Questions?
We're always happy to help.
Customer Support
Email:bentoakoutdoorsinfo@gmail.com