Shipping policy
Shipping Policy
Effective Date: August 2026
Thank you for shopping with Bent Oak Outdoors. We appreciate your business and are committed to processing and shipping your order as quickly as possible.
Order Processing
Most orders are processed within 2–3 business days after payment has been received.
Orders are processed Monday through Friday, excluding weekends and major holidays.
During periods of high order volume, holidays, product launches, or promotional events, processing times may be slightly longer. If your order is significantly delayed, we will notify you by email.
Domestic Shipping
Bent Oak Outdoors currently ships to physical addresses within the United States.
We do not currently ship internationally.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking information.
Tracking numbers generally become active within 24 hours after shipment.
Lost or Stolen Packages
Once an order has been shipped and accepted by the carrier, responsibility for delivery transfers to the shipping carrier.
Bent Oak Outdoors is not responsible for lost, stolen, delayed, or mis-delivered packages after they have been accepted by the carrier.
We will gladly assist you in locating your shipment or filing a carrier claim whenever possible; however, we cannot refund or replace merchandise that is lost or stolen while in transit.
To help ensure successful delivery, please verify that your shipping address is accurate and consider shipping to a secure location.
Damaged Shipments
If your order arrives damaged, please contact us as soon as possible at:
Please retain:
- The original shipping box
- All packing materials
- The damaged product
These items may be required by the shipping carrier when processing a damage claim.
Delivery Delays
Estimated delivery dates are provided by the shipping carrier and are not guaranteed.
Bent Oak Outdoors is not responsible for shipping delays caused by:
- Weather
- Carrier delays
- Natural disasters
- Holidays
- Incorrect shipping addresses
- Other circumstances beyond our control
Questions About Shipping
If you have questions regarding your shipment, please contact us at:
Email: support@bentoakoutdoors.com